Refund Policy
At TheThoughtfulHub, customer satisfaction is our top priority. We are dedicated to offering you the best quality food and service. If there’s something wrong with your order, here is our refund policy to address your concerns and outline the steps for a refund. This policy applies to online orders made through thethoughtfulhub.sbs as well as purchases made directly at our location in Rome, Italy.
Order Cancellation
If you need to cancel your order, please contact us at +39 06 1234 5678 as soon as possible. Cancellation requests are subject to acceptance by TheThoughtfulHub. If your order has not been prepared, we will cancel your order and process a full refund in your original form of payment. Cancellations cannot be accepted once the order has been prepared or is out for delivery.
Food Quality
We take great care to ensure that all orders sent out are of the highest quality. If you believe that the food you received is not up to our standards, please contact us within 2 hours of receiving your order. Provide a brief explanation and a photo of the item. Our customer service team will review your claim, and if we determine that the item was not up to our standards, we will offer you a replacement or refund to your original form of payment.
Incorrect Order
We apologize in advance if you receive an item that you did not order. In this case, please contact us immediately at +39 06 1234 5678 with your order details and the incorrect item that was delivered. You may be requested to return the incorrect item in its original packaging. Once we confirm the mistake, we will either send you the correct item as soon as possible or issue a refund to your original form of payment.
Refund Process
Eligible refunds will be processed to the original method of payment within 7 to 10 business days, depending on your financial institution. Refunds will be issued in €. Please note that we cannot provide cash refunds for purchases made via credit or debit cards. Any delivery charges are non-refundable unless the error was on our part.
Address for Returns
If required to return an item, please send it to the following address: TheThoughtfulHub, Via Margherita 12, 00187, Rome, Italy. You will be responsible for paying for your own shipping costs for returning the item. Shipping costs are non-refundable.
Contact Us
If you have any questions or concerns about your order or this refund policy, please contact us at +39 06 1234 5678 or visit us at our location. We strive to ensure that every experience with TheThoughtfulHub leaves you delighted and looking forward to your next order!
Last updated: April 1, 2023